Multi Channel Customer Engagement Lead

Job Description

Are you passionate to be part of a world-renowned pharmaceutical company whose aim is to change patients? lives?You might be our next new team member. Apply today and join us for a life-changing career.About The DepartmentWorking at Novo Nordisk is never just a job. It?s the opportunity for a life-changing career. For over 90 years, Novo Nordisk has pioneered many therapeutic breakthroughs in Diabetes, Obesity, Haemophilia and Growth Hormone Disorders. As an employee at Novo Nordisk, you have the potential to make a difference to both people and society. By improving treatment, we will not only keep people healthy and productive, but also help their families and their communities.The PositionThe role of Multi Channel Engagement Lead , you will drive multi-channel strategy development, implementation and enhance customer engagement tactics in Pakistan.You will be accountable to foster customer interactions through customer engagement models, lead piloting and execution of the multichannel projects & platforms.You will Collaborate closely with cross functional teams from marketing, medical, sales, commercial IT and other functions to ensure an applicable content development to assist business processes. You will collaborate also with specialized agencies to create solutions and projects delivering an outstanding customer and patient experiences and enhancing customer engagement.Individual will report to the Channel Engagement Director and will be a member of the Commercial Excellence Department of NN Pakistan.This position is in Karachi, Pakistan.Specific duties include, but not limited to:

• Design, develop, implement and track of best-in-class customer engagement processes, tools, and stakeholder deliverables to support the Business units in the achievement of its business objectives and long-range goals and develop, communicate, and monitor the KPIs of multichannel activities, present to management and team, provide advice and ideas on possible actions.
• Keep own and team knowledge of the digital marketing tools up to date to manage digital activities in the best possible way and develop and keep reporting on the methods, tools, results, and best practices in the complex of digital activities.
• Conduct trainings for Sales and Head office teams aligned with the Future Frontline ambition of Novo Nordisk
• Audit and improve (qualitatively) all channel campaigns and ensure that the needle is constantly moving forward
• Leads the execution of change management efforts and collaborate with P&O and communication team to ensure organizational buy-in to this new approach.

Qualifications

• Master?s / Bachelor?s Degree in Marketing, Advertising, Digital Marketing or Business Management
• 4+ years of experience in pharma industry and 2+ years of relevant experience in digital marketing & Multi-channel Engagements.
• Experience and knowledge in the digital marketing and relevant analytical tools.
• Proven project and team management skills.
• Strong communication and interpersonal skills in building relationships with relevant stakeholders. Fluent in both written and spoken English and Urdu.

Working at Novo NordiskAt Novo Nordisk, we don?t wait for change. We drive it. We?re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales ? we?re all working to move the needle on patient care.Contact Please send your CV online (click on Apply and follow the instructions).Deadline30th August 2022We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we?re life changing.#LI-AMS1

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