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MBU Lead

1.00 to 10.00 Years   Karachi, Pakistan   27 Jul, 2023
PMCL-JAZZ
1 Jobs Openings
Job LocationKarachi, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Grade: L2Location: KarachiLast date to apply: 28 July 2023What is an MBU Lead?MBU Lead supervises end to end operations of Telecom sites in the area (Micro Business Unit), ensure implementation of contract, manages customer complaints and ensures sites? profitability. Listens to internal and external customers and guide and offer them solutions as per the problem.We are looking for someone who has already worked for Access Operations with hands on experience on configuration management and troubleshooting background with excellent communication skills. RF Optimization experience would be an added advantage.What does MBU Lead do?

  • Monitor MBU performance and activities.
  • To have knowledge & expertise in BSS/TXN/Power troubleshooting?s.
  • Knowledge of 2G KPI?s (DCR/CSSR/TCH/TCH Blocking) as well 3G and 4G.
  • Perform auditing and quality checking for BSS/TXN/Power part of the network.
  • Close coordination with Sales MBU team for resolution of customer complaints.
  • Follow up with OS vendor/team with the day-to-day activities, PM and CM (Telco/Non Telco part) of network in respective MBU.
  • To assign tasks to the teams and get them implemented as per management requirements/projects.
  • Act as an interface for the team with other Departments for the timely resolution of issues pertaining to other Departments. (NOC, RF, Planning, Logistics, Deployment, Warehouse etc.)
  • To monitor and control Energy Consumption (Fuel and Electricity) according to the monthly target through sites audits and analysis. Find innovative ways to reduce Opex
  • Timely updates of outages/Gmail to Management/NOC.
  • To follow up till resolution of issues escalated by technology teams.
  • To cater for issues related to Genset including Over Hauling.
  • To timely process the invoices and ATPs for Sub vendors.
  • To prepare reports as per management requirement.
  • To have close coordination with OMO & Vendor for resolution of OMO sites.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

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