Manager Client Management

Job Description

Manager Client Management-(2300020336)Job:Corporate & Commercial BankingPrimary Location:Africa & Middle East-Pakistan-KarachiSchedule:Full-timeEmployee Status:PermanentPosting Date:05/Dec/2023, 5:07:50 AMUnposting Date:19/Dec/2023, 11:59:00 PMStrategy*Targeted ImprovementsúEnsure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delightúEngage a wide range of internal stakeholders for discussion in order to streamline processes and implement changesúAct as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clientsAutomation and StreamliningúMonitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needsúAccelerate the shift to digital and ensure the digital value proposition is aligned with clients? needs and preferencesúDrive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processesúDrive adoption by the team, of the latest tools and techniques to improve performanceúAdherence to changes in line with the Client Management destination model and DOIsBusiness*úFully understand the CCIB business strategy and leadership expectations and ensure Client Management activities within the team are effectively managed in accordance with the Bank?s strategic focusúEnsure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gapsúResponsible for the leadership and proactive management of the team and deliver the highest quality client service for the client tier under FI or CorporateúLiaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective wayúSupport various stakeholders on regulatory and audit requestsúAct as departmental coordinator for outsourcing matters. This requires detailed understanding of outsourcing policy, procedure and regulationúMaintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations communityúUndertake ad-hoc duties and when delegated by Line Manager and Country Client Management HeadúIdentify process improvement opportunities and work closely with management to implement the changeProcessesGeneral úEnsure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.úDeliver quality, risk management, efficiency and effectiveness as per agreed standards & metricsúDrive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality

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