Ast. Manager Servicing & Non-Financial Transaction

Job Description

Ast. Manager Servicing & Non-Financial Transaction - (2300003105)Job: OperationsPrimary Location: Africa & Middle East-Pakistan-KarachiSchedule: Full-timeEmployee Status: PermanentPosting Date: 22/Mar/2023, 5:10:57 AMUnposting Date: 05/Apr/2023, 10:59:00 PMStrategy

• To contribute towards superior service delivery and cost control related to operations of the Retail Client Businesses by ensuring error free and timely processing of Client Maintenance activities for SCBPL clients.
• To ensure that all Maintenance related activities are carried out with the maximum efficiency, security & control and that service is provided to both internal & external customers in accordance with agreed service standards.
• To ensure that all requests are processed with maximum efficiency and accuracy and as per the agreed service standards.
• To design, recommend and implement action plans for continuous process improvements to enhance both processing efficiency and operational controls and save costs.

• To develop a highly motivated, professional & productive team.

• Adherence to Service Level Agreements and Key Control Standards.
• To ensure strict compliance with Group, Central Bank and Shariah regulations

• Ensuring that client maintenance team deliver service as per agreed service standards.
• Ensuring the teams is adequately capitalized always to enable service delivery in a seamless manner.
• Ensuring people engagement at all levels enabling retention of key talents and maintaining attrition at minimal level.
• Ensuring initiation, tracking, monitoring and delivering of key improvement initiatives and projects.
• Ensuring costs for Liability & Wealth Management Operations are maintained within budgets and cost targets met by way of delivering on committed cost save initiatives
• Ensuring changes to system, process or product offering are handled in an effective and seamless manner delivering the expected outcomes.

• Carefully examine and processed queries received from various departments in relation to Client Maintenance Unit.
• Ensure that every request is processed else there must be a proper reason against each pending request.
• Ensure that every request received within cut-off, is processed else there must be a proper reason against each pending request.
• Follow-up on the pending cases and make sure that the targeted TAT is not disturbed.
• Daily reconciliation on BAU activity is performed.
• Act and response on all queries / complaints / requests received from relevant stakeholders
• Strictly followed SLA b/w Liability & Wealth Management Operations and relevant stakeholders.
• Daily Capacity Utilization (DCU) to be filled out accurately daily.
• Process request adequately according to the requirement, in eBBS, Card 400, eCAPS and other system associated to the product.
• Regeneration / Replacement / Card Conversion in e-CAPS are processed error free and on a timely basis.
• Make sure that Blocking and Unblocking is processed error free and on a timely basis.
• Updating of a daily MIS for all queries processed during the day.
• Processing of billing cycle is done error free and on timely basis in e-CAPS.
• Processing of Bonus Points addition & redemption is done in MI Revenue system.
• Limit enhancements / reduction in e-CAPS
• Credit Card E-statement Enrolment and De-enrolment in e-Subscriber.

Keyskills :