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Assistant Market Research Marketing a Communications

1.00 to 10.00 Years   Karachi, Pakistan   09 Dec, 2022
Aga Khan University
1 Jobs Openings
Job LocationKarachi, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Assistant (Market Research)EntityAga Khan University HospitalLocationPakistanIntroduction to the Aga Khan University Hospital: The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.Job Role / Responsibilities:This position is primarily responsible for conducting Patient Satisfaction Surveys for the Marketing and Communications Department. This data is crucial in measuring and tracking Patient Satisfaction at the Aga Khan University Hospital and its entities. Specific responsibilities include to:

  • conduct telephonic surveys using pre-set questionnaires
  • respond to the questions that respondents have about the survey or hospital services
  • accurately record survey and other data into Survey Monkey, Excel and/or any other tools used
  • follow sampling instructions in contacting the patients for surveys
  • support in event management and feedback collection
  • scan all media for daily market insights
  • support with primary market research, secondary market research, market intelligence and pricing studies as per need.
Requirements:You should have:
  • Bachelor?s degree
  • at least one year of market research or data collection experience
  • excellent communication and interpersonal skills (Urdu & English)
  • some proficiency in other local languages (preferred)
  • ability to manage detailed phone interactions with patients while collecting data, and provide additional information, if needed
  • professional and courteous behavior
  • ability to multi-task and work effectively in teams as well as independently in a fast-paced, professional environment
  • knowledge and proficiency in basic computer applications such as Microsoft Office
  • ability to manage survey targets and handle additional work when needed.

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