Third-Party Monitoring Reporting Consultant

Job Description

Roles & ResponsibilitiesThe TPM Consultant will support the ongoing Third-Party Monitoring (TPM) activities on MENA MELS Regional TPM Buy-in, including but not limited to the TPM Leads and Monitoring and Evaluation Specialists in Amman, Syria, Iraq, and Lebanon.Work closely with the TPM lead and M&E specialists to draft data collection instruments for different modalities, including but not limited to youth, health activities, food assistance, and psychosocial support activities.Review existing TPM tools to adapt them to the changing situation and based on IP activities.Support data analysis of TPM data as well as conduct quality checks on data collected by the data collection firms.Support the review and/or drafting of TPM reports.Support the training efforts of data collection teams before IP-specific TPM activities.Coordinate TPM visits with data collection partners.Participate in the capacity building of internal teams or local partners.Assist in the maintenance and organization of monitoring data and reports for easy access and future reference.Support programming TPM tools on Fulcrum.Support other tasks as and when requested by the senior leadership.Undertake other ad hoc tasks related to TPM, as agreed upon with the Regional TPM Director.Desired Candidate ProfileBachelor's degree required, preferably in a field such international affairs, economics, sociology, social science or statistics required. Master's degree preferred.Minimum of three years of experience in report writing and data analysis or similar role required.Minimum of two years of experience in developing and executing data analysis plans required.Demonstrated experience conducting research on developing countries, including countries affected by conflict required.Experience in the following sectors: health and nutrition, water, sanitation and hygiene, agriculture and food security, economic recovery and market systems, multi-purpose cash assistance, and protection and shelter/settlements.Experience designing quantitative surveys and/or qualitative interview guides required.Demonstrated strong analytical skills with the ability to collect, organize, analyze and disseminate large amounts of information with attention to detail and accuracy required.Demonstrated proficiency and direct experience using Microsoft Excel and SPSS required.Advanced level English preferred.Proudly voted a Great Place to Work , we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big! Meet the team! The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team. As a Customer Success Executive, you will be responsible for ensuring our clients have the best experience possible throughout their journey with Unifonic. You will serve as the main point of contact for customers, building strong, long-lasting relationships while understanding their business needs and helping them maximize the value of our solutions. At Unifonic, our dynamic and energetic Customer Success team works closely with clients to drive adoption, deliver exceptional service, and support them in achieving their business goals. If you're passionate about customer success, enjoy solving problems, and thrive in a fast-paced, ever-evolving environment, you'll fit right in. Help us shape the future of communication by:Desired Candidate ProfileWhat you ll bring:+2 years of experience in a customer-facing role such as customer success, account management, customer support, or client services.Experience with SaaS, CPaaS, or other tech/consumption-based products is a plus.Basic understanding of SaaS business models and genuine interest in learning how enterprise customers derive value from technology platforms.Ability to build rapport and trust with customer stakeholders, including day-to-day users and team leads.Comfortable working with, or eager to learn, Success Plans and success metrics to track customer outcomes.Strong communication skills, both written and verbal, with the ability to explain technical or product concepts clearly.Self-motivated, curious, and a strong team player who thrives in a fast-paced environment.Organized and detail-oriented, with a customer-first mindset and a track record of following through on commitments.Craft and Toolkit:SaaS & Customer SuccessCRM SystemsCustomer Onboarding & Product AdoptionCustomer Health & Success MetricsData Analysis & ReportingConversational AI & CPaaS (basic knowledge)QBRs & Customer ReviewsChurn Prevention & Account GrowthTechnical Product CommunicationCross-functional CollaborationCharacter Traits:Analytical thinking and problem-solving approach problems clearly, use data, and find solutions.Ownership and accountability take responsibility and follow projects through to completion.Communication explain ideas clearly and listen to others across teams.Collaboration work well with others and support team goals.Adaptability and learning adjust to change and keep learning new skills or tools.Mentorship and knowledge sharing help others grow and share what you know.Resilience stay calm under pressure and handle setbacks constructively.Quality and attention to detail do work carefully and strive for improvement.Advocacy and innovation encourage best practices, efficiency, and new ideas

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