Ensure efficient workshop use of materials, equipment, and labor so service and repairs are carried out to the?highest quality standards??
Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
Ensure jobs are allocated to technicians and mechanics to assure the max utilization of the manpower.?
Ensure all work is completed safely and complies with the retailer, manufacturer, and industry guidelines
Assure the repair carried out according to the MAN standard.
Assure the required tools, equipment, special tools availability.
Ensure maximum use of equipment and labor to achieve high productivity output.?
Develop strategies to improve productivity by the growth plan.?
Ensure that workshop operational efficiencies are communicated periodically to the workforce to sensitize and motivate them to achieve and even surpass budget.?
Review all open orders daily.?
Review all customer parts ordered daily and escalate to the service management unusual delays in parts arrival.?
Achieve the highest level of customer satisfaction and retain existing customers through the workshop
Maintain a clean, well-decorated, and tidy workshop to achieve the highest standards of the workshop presentation.
Receive and assist all customers courteously and promptly in line with the Dealership quality program.
Work closely with service department personnel to achieve the highest levels of customer satisfaction.
Endeavor to enhance facilities, improve technical skills and achieve high standards of workmanship.
Establish the training and development needs of workshop personnel with the Service Manager/Operations
