Work with the warranty specialist to build an effective team; provide direction, help and guidance on all warranty issues.
Identify technical problems and analyzes warranty claims on a national level; handle customer complaints and collaborate with service centers through regional warranty specialists.
Present key KPIs through daily, weekly, and monthly reports to the manufacturer; monitor performance and help the warranty specialists take effective measures to achieve their targets.
Provide quality and efficient services to internal and external customers on warranty-related issues.
Liaise with counterparts in the company to obtain information to help run the function effectively.
Identify areas of opportunity to improve the product and work with service teams on local and national trends.
Manage warranty and re-call programs in a timely manner and liaise with the manufacturer in resolving warranty/recall issues.
Reporting and Analysis
Monitor monthly warranty claims and the rejection rates and coordinate with warranty staff to take remedial action as required for cost containment and expense reduction.
Review monthly revenue.
Generate regular reports that may be requested by management.
People Management
Create a culture of learning through mentoring, coaching and assessing training needs in coordination with related functions.
Ensure that KIA warranty training plans are effectively implemented and monitored.
Ensure effective performance in the function through the selection, development and deployment of competent, engaged employees.
