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Tamheer - Enrolments (Quality)

1.00 to 10.00 Years   Jeddah , Saudi Arabia   05 Sep, 2022
Bupa Arabia
2 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryInsurance & TPA
Functional AreaNot Mentioned

Job Description

Role PurposeTo work on quality management and efficiency improvement for the Enrolment modules, and manage the Quality team on their day-to-day operational tasks to ensure related measures applied with high accuracy, also to maintain long-term relationship with the fulfilment suppliers and couriers aiming at driving their performance forward to meet with Bupa standards and future goals.Key Accountabilities1. Operations

  • Set the quality strategy together with the Enrolments Managers beginning of each year as part of the Enrolment/Operation strategy.
  • Define the quality methods, standards and targets to apply them consistently with Quality team on all Enrolment modules.
  • Implement QA compliance objectives for data activities, ensuring QA targets are achieved and improving the Quality Yields.
  • Improve efficiency by seeking any deficiency or data inconsistency to find the root cause and implement the appropriate corrective actions.
  • Ensure all Production and Maintenance processes and guidelines are aligned with SAMA and CCHI rules and regulations and achieved within Bupa Arabia
  • Investigate and response to queries by respective departments (Legal/Compliance) and CCHI authorities.
  • Develop a controlling strategy with BA service suppliers (fulfilment and shipment), and ensure developing healthful relationship and communication.
  • Ensure statistical information under Enrolment functions are produced, collated and analyzed on daily basis to assist in evaluating the productivity and efficiency of the team.
2. Process Changes
  • Initiate change requests for system enhancement to improve efficiency and productivity.
  • Support the development and implementation of new technology by running tests on the new technology and reporting results.
  • Continuously tries to reduce process cycle time and cost by contributing to the re-engineering of processes.
3. Workload Management
  • Plan and priorities his own work and that of his team members.
  • Delegate tasks to team members including the patching process and cases to be resolved with other departments to balance the workload amongst the team.
  • Supervise the performance of audits and quality checks by the quality auditor.
4. Internal And External Communication
  • Build relationships and coordinate with other departments, particularly the sales, provider relation, claims, pricing department per auth department and IT to ensure clear communication.
  • Manage external relations and coordinate regularly with fulfilment suppliers and couriers to ensure constant alignment with Bupa standards and avoid customer disruption.
5. Maintenance Reports
  • Ensure to produce daily and weekly reports for the Enrolment management including KPI reports, team productivity and yields reports for clear communication and quick resolution of issues.
  • Ensure to produce specific reports on issues after conducting comprehensive investigation on root-causes and corrective actions to prevent future re-occurrence.
6. People Management
  • Leads team goal setting, manages and constantly reviews team and individual performance and provides regular feedback, coaching and development.
  • Motivates, empowers and enables direct reports by providing the necessary tools and other supports.

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