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Support Analyst ? IT Service desk

1.00 to 3.00 Years   Jeddah , Saudi Arabia   18 May, 2022
Confidential Company
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryDistribution, Supply Chain & Logistics
Functional AreaNot Mentioned

Job Description

Helpdesk andSupport :First line Support of TOS Applications with troubleshooting user accounts problems & Transactions problemsFirst line Support for all other applications in DPW JeddahReceive and resolve technical and software support calls from end users 24/7

  • Installing and configuring computer hardware, printing/scanning devices, operating systems and applications, and other products
Provide investigation , diagnosis , resolution and recovery for hardware/software problemsTechnical support the following technologies , Microsoft officeproducts ?, internet explorer , operating systemwindows XP ,7, 8 & 10 , desktops , laptops , printers , networked copiers and scanners
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Troubleshooting systems , network problems and diagnosing , solving hardware or software faults
Inspects all component parts to check for defects and problems , replacing parts as required
  • Providing support, including procedures documentation and relevant reports.
  • Setting up new users accounts and profiles and dealing with password issues.
  • Responding within agreed time limits to phone calls (remote support) and on site visit.
  • Working continuously on a task until completion (or referral to second level of support ifrequired
  • Prioritizing and managing many open cases at one time;
Installing and configuring computer lab for trainingInstalling and configuring presentations equipment (video conference, Sound system,?etc)Building and testing models for simulation models are performed and results are analyzedto evaluate interaction between software and hardwareRecorded and Escalate (Service Request, Incidents & Problems ) in SCSM ApplicationTroubleshooting Network connectivity ProblemsTasks:Installing and configuring RDT (Remote Data Terminal) & VMT (Vehicle Mount Data Terminal )Troubleshooting RDT & VMT problems , replace defected parts as requiredInstalling and configuring CCTV camera ( indoor , outdoor / Fixed , PTZ )Troubleshooting camera problems , replace defected parts as requiredInstalling and configuring access control system component (Reader, panel, magnetic and strike lock, turnstile and barrier gate. Troubleshooting & solvingaccess control system problems

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