Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store.
Monitor the handling of customer complaints in line with Company policy.
Ensure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all times.
Ensure all staffs are appraised in line with company guidelines (minimum one appraisal per year).
To maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees.
Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staff?s performance against expectations.
Implement and maintain a relevant induction program in line with company policy.
Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.
Deal with staff grievances in accordance with the company policy.
Ensure regular showroom staff meetings are carried out to communicate business goals and training delivered.
Ensure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroom.
Maintain high standards of visual appearance throughout the store including all non-retail areas.
Maintain window and in-store displays to a high standard in line with merchandising guidelines.
Provide department reports on slow moving, fast moving and non moving items to the ASM, and Merchandise Manager.
Recommend price revisions to ASM and Merchandise Manager.
Maintain a high level of store security for company assets, cash, stock and employee property.
Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas.
Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff.
Ensure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing forecasts and staff rosters.
