Support our customers who phone to make bookings for vehicle servicing and repairs. ? Respond to customer enquiries across other channels, such as e-mail, SMS, live chat, and social media. ? Help us maintain strong customer relations by proactively contacting customers after their visit to our brand dealerships.
Make sure our customers are aware of our latest offers through proactive contact.
Provide key support to our dealership colleagues by maintaining accurate customer and vehicle data. ? Maintain and implement all necessary policies and procedures to ensure continuous service improvement. ? Maintain an accurate up to date customer information database.
Investigates and resolves any problems posted from the call center in cooperation with the concerned department.
Prepare the necessary reports, studies and presentations to brief the top management of the level of customer?s satisfaction, outline common complaints and inquires and recommend solutions.
Maintain an awareness of new developments in the customer service field and ensure that the company make the best use of any such developments.
