| Job Location | Jeddah , Saudi Arabia |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
Service Manager will manage the Service Department & direct the activities of the department to provide maintenance and repair the Company?s products, both in and out of Warranty. Over-see the establishing of operational procedures including registering & resolution of complaints. Stock service centers with spare parts and supplies to enable them to provide required services. Determine work standards and evaluate service centers? workers performance. Direct activities concerned with the installation of equipment on customers premises to meet customers requirements. Direct activities of workers engaged in testing new equipment and recommend purchase or rejection of equipment. Investigate dealers claims for reimbursement of damaged equipment and prepare reports on the settlement to be allowed. Negotiate service contracts for installed equipment.Display a positive demeanor and respect to all internal and external customersMentor and coach internal and external team membersProvide technical assistance when required, to promote the use of productsAct as a technical consultant to the Sales and Marketing Team on quality/technical issuesConsistently monitor and maintain call center metricsInteract with the factories about quality issues and provide technical feedbackProcess repair authorization and forward to appropriate approved service resourceMonitor performance and failure trendsApprove timesheets and invoicesApply industry knowledge and analyze trends and developments to improve after sales serviceRecognize system deficiencies and implement effective solutionsAgrees and maintains international and regional standards of service Kingdom wide.Appoints and maintains appropriate service partner organizations in export branchesManages internal and external technical teams with standards, budget and project scheduleEnsure department proper staffing levelsSet service organization goals and expectations and provide performance feedback to external partners and employees ensuring compliance with standard and regulations.
Keyskills :
Service Manager
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