Service Advisors

1.00 to 10.00 Years Jeddah , Saudi Arabia 11 May, 2021

Job Location	Jeddah , Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Human Resources Outsourcing
Functional Area	Not Mentioned

High-level Job Purpose Statement

Acts as liaison between the customer and service technicians working in the service facility. Works with customers to determine problems with a vehicle and provide technicians with accurate problem descriptions. Keeps the customer appropriately informed through the service process.?

?Essential Duties and Responsibilities?Customer

Greet customers courteously; accurately capture customer vehicle complaint and advise service team
Attend to inquiries and complaints from customers and resolves problems to ensure all needs are met
Refer unresolved complaints or?queries to the Supervisor reception or appropriate designate for resolution?
Call customers who have had major repairs done in the last month to inquire about vehicle performance
Call customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time??

?Service Process

Record customer appointments, check service records and stamp service booklets
Complete customer check list detailing all information provided by the customer in terms of defect or service required
Enter data on system to obtain an estimate of the work to be performed and advise customer of the job cost estimates
Complete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies
Communicate with the customer any cost overruns (before they are incurred) or completion delays???
Maintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date
Receive invoices and obtain payment at the time of vehicle delivery to the customer

?Warranty Claims

Review warranty documentation where the customer requests work to be performed under the manufacturer?s warranty
Advise and provide explanations to customers where repairs cannot be covered by warranty
Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work?
Provide all warranty documentation to Warranty function to support any claims with the franchisor

?Service Promotion

Ensure that all marketing material is properly exhibited in the reception areas
Mail service promotion material to targeted customers
Explain to customers special plans and promotions related to maintenance and accessories

?ReportingPrepare regular reports regarding W schedules, status, and activities

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