Schedule incoming service department calls and address any additional customer concerns regarding times, rental vehicle and anticipated completion of repairs.
Work independently while maintaining synergy with main service department by researching and recommending more extensive services and scheduling appointments.
Review all job cards for the service department for accuracy, specification.
Aid overall dealership service department in corporate funding and customer retention by providing superior CSI scores.
Conduct/organize inspections, vehicle maintenance records, and examined service schedules to ensure company goal targets and customer service.
Conduct inspections and check vehicle maintenance records along with examining service schedules.
Determine automotive problems and services by listening to customers description; clarifying description of problems; checking vehicle maintenance records.
Clarify description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Conduct inspections, perform test drives, check vehicle maintenance records and check service schedules.
Build and maintain relationships with clients to encourage repeat business by effectively identifying and resolving issues and providing extensive product knowledge.
Gain product knowledge to effectively help customers with service maintenance requirements and warranty information using DMS.
Demonstrate thorough product knowledge and effective customer service skills through regular call monitoring and other quality control methods.
Cultivate strong value-added relationships with customers daily by delivering product knowledge to drive business development.
Make recommendations to customers with respect to future scheduled maintenance service or additional repairs as recommended by the service technician.
Provide customers with informed feedback with concerns reported and any additional repairs needed to maintain optimal performance of their vehicle.
Prepare estimates using a nationally accepted labor guide; provide customers with additional repair recommendations and preventative maintenance advice.
Recommend additional repairs and services based manufacturers recommended maintenance schedules, inspection of units and technicians findings.
Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
