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Senior SAP Techno Functional CRM Consultant

1.00 to 10.00 Years   Jeddah , Saudi Arabia   04 Sep, 2021
Abdul Latif Jameel
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

Job PurposeTo extend the use of SAP CRM applications by streamlining the support, identifying areas of improvement and implementing new features to help business get the maximum benefit from the investment.Responsibilities

  • Monitor the support to ensure that support to the SAP CRM users is provided in line with the agreed SLA?s to attain high iGDI.
  • Increase and sustain usage, awareness and training level among users to help them utilize full potential of SAP CRM Applications.?
  • Ensure complete integration of SAP CRM and ECC with line of business and legacy applications using corporate middleware infrastructure.
  • Strong integration experience with SAP Cloud for customer
  • Strong integration experience with SAP Hybris.
  • Strong integration experience with SAP Cloud platform and SAP cloud platform integration suite.
  • Strong experience in creating data sources in SAP CRM for SAP BW.?
  • Experience in configurations and development of SAP CRM communication profiles.
  • Support the digital projects integrations provide impact analysis of configuration changes in SAP CRM.
  • Experience in defining and configuring SAP CRM web integration using APIs, Web services and third party integrations.
  • Implement changes in CRM to comply with Federal laws and regulations for Automotive sector for KSA.
  • Strong understanding and experience in configurations of CRM roles
  • Strong experience in CRM middleware configurations.?
  • Strong experience in ABAP, Webdynpro, Workflows, Functional modules and BADI development.
  • Experience in configurations in action profile, scheduled jobs and monitoring.
  • Making sure the CRM is customer focused and working to maximize its effectiveness for sales and distribution.
  • Experience in developing integration using BAPI, SAP PI integration.
  • Planning, managing and delivering multi-channel, digital CRM marketing campaigns.
  • Design and Develop SAP CRM product management capabilities in line with SAP ECC.
  • Responsible for CRM to handle Product Management, Opportunity Management, Service management with proper reporting and analytical capabilities integration experience with SAP BW.
  • Segmenting of the CRM to enable tailored and relevant marketing messages to customers.
  • Ensure return on investment through KPI?s and performance metrics.
  • Championing and driving through necessary CRM changes ensuring full buy in from all stakeholders in the business.
  • Coordinate the development of training materials, user manuals and other documents as needed to ensure optimal use of CRM applications
  • Take periodic feedback from business users, middle management/senior management on team understanding of the business process.
  • Provide periodic status reports.
  • Conduct periodic reviews with the development team to assess progress and identify risks.
  • Coordinate with GCC, Marketing and JSAP teams or authorized representative periodically on related activities.
  • Administer change control as per the change management process.
  • Develop SOP?s to streamline support for higher NPS

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