Recognize each team members capability, assign jobs accordingly for greater effectiveness, monitor the progress of team members, recommend equipment and procedures to enhance productivity and efficiency, liaise with external support agencies, up-date co-workers knowledge, and make decisions to the benefit of customers, staff and management.
Prepare and negotiate body repair estimates that ensure maximum Customer Retention and profitability.
Explain the repair job scheduled to be carried out to the customer
Verify customers report of damages with on-vehicle checks. Determine if a repair is eligible for a warranty.
Carry out pre-diagnostic questioning regarding the problem. Ensure the condition of the vehicle is thoroughly checked, discrepancies noted and communicated to the customer.
Develop good human relations and understanding with co-workers.
Provide job-related assistance and advice from time to time. Ensures he is updated on policies and systems and provides on-the-job training to the co-workers voluntarily
Clearly explain to the customer the jobs done, parts consumed, and cost incurred, along with satisfactory justification. Carry out a post-service follow-up to remind the next service due.
Obtain customer approval for additional jobs and advise shop floor accordingly. Inform customer when car ready or if delayed. Establish rapport with customers. Explain to customers the technical aspects of a vehicle in simple language.
Body shop marketing ideas implement and ensure their success
Undergo thorough knowledge of the AUTO-LINE system and understanding of company rules and procedures.
Proper planning of work, time management, and meeting deadlines successfully, guaranteeing that promises made to customers are met.
Basic knowledge of accounting, cash/cheque handling, etc. Negotiate effectively to Meet Companys and Customers objectives, ensuring that the final invoice is in line with that agreed with the Customer.
Develop good communication and co-operation between reception and shop floor
QUALIFICATIONS / REQUIREMENTS EducationUniversity degree/Diploma in Automotive Engineering or equivalent Body Repair Specializations.CertificationsA training certificate in Body Paint from any authorized automotive dealership is an advantage.Experience5 Years work experience as an Estimator or Body Technician
