Interact with customers /visitors in hospitable manners to provide assistance or guidance at authority level.
Provide general information appropriately such as premises, company locations, offices, Managers, or services provided as inquiring considering company policy.
Responsible for scheduling and confirming appointments for clients & customers as required.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Resolve customer queries promptly, within company guidelines, before escalating to higher level if necessary.
Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.
Attend to customer needs, understand their requirements to handle it quickly and forward on responsibly side.
Participate in maintaining reception area clean & tidy all the time and do the needful with concerned employee, and full with all hospitable facilities if exist.
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Perform other related duties assigned by the role.
