Supervise and organize the Reception resources (Service Advisor, Cashier, office supplies, computer system, etc.) to ensure availability for customer requirements.
Supervise and assist S.As in preparing and giving quotations to the customers, either verbally or in writing, at first contact and for additional work (contract review and amendment to contract)
Issuing manual Gate Passes ?if needed? and ensuring their correct distribution to facilitate the timely delivery of a customer?s outgoing vehicle.
Receiving customers, in person or by the telephone, when required.
Ensure that all Job Cards, invoices, other supporting documents, and records are filed in the designated manner after invoicing.
Ensuring that S.A takes proper care of a customer who has returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact process (corrective & preventive actions - customer complaints).
Prepare internal, inter-company, and Credit Job Cards using proper Company documentation.
Hold weekly meetings to discuss tasks delegation and review issues.
Reporting on various matters, as required, to the Service Manager
Follow warranty policy, procedure, and instructions supplied by warranty manager.
