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Order Management Lead

1.00 to 10.00 Years   Jeddah , Saudi Arabia   02 Sep, 2021
Roche
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryPharmaceutical Manufacturing
Functional AreaNot Mentioned

Job Description

Job Summary / Overall Purpose:

  • Responsible for end customer sales order delivery completion and trouble shooting.
Key Liaisons and Customers:Internal:
  • Sales team
  • Technical Service team
  • Source planning
  • Finance
External:
  • Warehouse Teams
  • Customers
Key Duties and Essential Job Functions:
  • Responsible for managing the Order management team on a day to day basis. Focuses on issue management & resolution, performance review, and order fulfillment to ensure an optimum level of customer service.
  • Establishes relationships with internal and external stakeholders to support the business strategy and its execution in co-ordination with the Customer Service Team.
  • Ensures the stakeholders in the chain are well informed & manage liaise closely with their teams to ensure the monthly and yearly targets are achieved in addition to optimal customer satisfaction. Supports internal teams and customers with order status requests or other issues.
  • All business release tests & changes are to be monitored & confirmed. Acts in a Key User role and ensures the knowledge continuity in the team through establishing the Key User concept including back up scenarios.
  • Establishes a strong network contacts and working business relations with the other entities globally to address concerns, and find a unified solution including emergency situations if possible. Learns and shares from the global best practices
  • Report on a periodic basis, both internal and external, supply chain KPIs according to scorecard e.g. OTIF, PNS, sales update, backorder handling, claim handling. Operational Excellence KPIs: Business Excellence beyond Supply Chain KPIs
  • Consistently demonstrates the Roche Core Competencies and People Leadership Commitments.
  • Provides feedback and conducts performance reviews of employees.
  • Identify process improvement opportunities and work with internal and external stakeholders to implement improvements.
  • Design a finance package for all orders entered in SAP and resolves all outstanding issues in coordination with management and evaluates all metrics to provide accurate monthly data.
Compliance:
  • Ensure compliance with the corporate policies, process and Quality System and recommend potential improvements to Supervisor and Quality Manager.

Keyskills :

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