Operations Supervisor

Job Description

Roles & ResponsibilitiesIs responsible for delivering Operational excellenceTo increase customer satisfaction (both internal/external) with best-in-class servicesVisit Customers along with M&S team to understand requirements so as to deliver the same.Manage cost effectively and strive to reduce cost consistently.Increase profitability by reducing cost and by negotiating best of prices with the vendorsUnderstanding of Operational Process and adherence of the same.Maintain data quality all the times and avoid impact due data quality issues.Understanding of AMS,ACI, ISF and FMC regulations and complianceConduct regular review meeting with vendors to analysis performance and to bring in collaboration for betterment of our business.Plug all possible gaps to eliminate revenue leakage by all meansMonitor quality report to maintain data quality all the times.Monitor Performance report to ensure high performance.Manage P&L closure on monthly basis most effectivelyAvoid claims, penalties due service failures.Conduct regular meeting with internal stake holders to bring in more collaboration and have smooth functioning.Conduct regular team meetings to recognize performance, address issues and to bring more collaboration within the teamOptimum utilization of Resources available.Identify training requirements for the team and organize training to build up competenciesMonitor, evaluate staff performance on regular interval and provide necessary support to improve performanceTimely closure of Network Open issue and to avoid same from occurring due mishandling of commercials by the team.Actualization of all Operational cost booked, finance timeline provided to avoid impactDevelop a culture of quality, service excellence (for internal/external customers), flexibility and cost consciousness.Develop a team spirit and multitasking capabilities within the teamTo handle operational irregularitiesDesired Candidate ProfileStrong freight Operational knowledge.Customer service skillsResource Management and Interpersonal SkillsKnowledge on product pricing, trends, consortium, transport industriesTrade Laws, Country regulations and Customs practicesCommercial Management skillsKnowledge on currencies & conversionsVendor ManagementAbility to achieve high level of service delivery.Business Processes skills

Keyskills :