Operation Store Manager

Job Description

Responsibilities

• Follows line managers instructions and works on immediate implementation.
• Maintains good working relationships with colleagues.
• Reports to the line manager whenever equipment or utensils are damaged and makes sure readiness of all sections.
• Monitors the receiving of ingredients and other supplies from suppliers/storekeepers as required for daily operations.
• Monitors the cleaning and disinfection of work areas, utensils, and equipment.
• Monitors the proper functioning of all types of pieces of machineries.
• Follows up and monitors commitment in all checklists and log sheets.
• Monitors and control products the shelf life and prevents product expiration.
• Ready to cover special circumstances (emergency absenteeism of any staff).
• Ready to cover in other stores when required and as needed in case of staff shortage.
• Trains and coaches all newly hired employees in all departments to meet job requirements and supervises their performance with the coordination of his line manager.
• Coordinates with the Area Manager regarding the staff working schedules.
• Coaches and trains the staff in order to improve performance and to achieve the department objectives and targets through OJT (On-job-training).
• Trains the staff on the sequence of service and their suggestive selling.
• Coordinates with the Floor Supervisor and the Training Specialist with regard to the new trainees and makes sure that all staff are refreshed with all needed menu information.
• Makes sure that all staff are applying the hygiene and food safety standards.
• Makes sure that all staff are well groomed and presentable.
• Makes sure that all staff are respecting the uniform code of the company.
• Conducts daily briefings with the staff and makes sure that all staff are aware with the company updates.
• Conducts daily briefings with all head departments and discuss operating concerns.
• Supervises the opening & closing of the store.
• Handles the daily inventory items as well as the monthly one.
• Works closely with his line manager on analyzing variances and make sure proper accountability.
• Makes sure commitment of the staff and stewards in general cleanliness.
• Performs on going visits to all sections in the store.
• Assigns stewards or staff to perform cleaning duties to ensure a clean and neat environment.
• Makes sure and follows up stock availability during the shift.
• Places and prepares daily order sheet and makes sure sending it to the Warehouse.
• Makes sure proper and efficient shift handover.
• Tracks daily sales, identify sales analysis figures and compare with previous data.
• Makes sure getting involved in all expenses and costs with respect to the set profit margins.
• Meets with his line manager monthly to discuss profit and loss statements.
• Identifies areas of development and detects gaps with respect to the sales turnover and targets.
• Monitors the daily sales and compares with previous data and works on immediate corrective actions whenever Sales is affected.
• Monitors on a daily and monthly basis the proper roll over of all menu items with respect to the sales mix.
• Performs the LSM and invent ways and directions to increase the sales.
• Make sure full commitment in SOPs.
• Makes sure that a motivation spirit is maintained within the team and enhances the sales drive spirit as well
• Makes sure staff rotation in all related sections.
• Makes sure that all customers are well greeted, guided and fare welled.
• Performs ongoing table visits, collects feedbacks and makes sure complete customer?s satisfaction.
• Evaluates the performance of all staff.
• Maintains discipline, recommends and administers corrective action through reports.
• Motivates and develops staff, in order to encourage their professional development.
• Ensures compliance with company?s policies and procedures.
• Ensures compliance with the Staff Handbook, preparation, and recipes chart.
• Makes sure commitment in recipes and beverage charts as well as the portioning details.
• Reports regularly to his line manager with all item shortages whenever required.
• Reports regularly on maintenance matters to his line manager whenever required.
• Communicates directly with the customers and makes sure of proper service.
• Controls delivery timing of all menu items and makes sure of the proper speed of service is maintained.
• Tracks, controls Wastes and works on reduction, and makes sure of proper tracking on the Waste Log.
• Complies with health, safety, and hygiene guidelines and regulations.
• Detects and ensures disposition of spoiled or unattractive food, defective supplies, and/or other unusual conditions. ? Respects the set schedule by his line manager with regard to attendance IN/OUT.
• Makes sure to solve customers complaints whenever possible and refers to the line manager in case of crucial cases.
• Monitors closing procedures, turns off machines, and makes sure that all equipment is turned in a safe mode.
• Attends and participates in daily briefings and other meetings as scheduled.
• Attends and participates in training sessions as scheduled.
• Maintains a positive spirit and a friendly environment during his shift.
• Commits in personal hygiene and grooming standards.
• Commits by the uniform code as per the company standards.
• Performs other related duties as assigned

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