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Omnichannel Applications Support Manager

1.00 to 10.00 Years   Jeddah , Saudi Arabia   10 Nov, 2022
Al Nahdi Medical Co
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryPharmaceutical Manufacturing
Functional AreaNot Mentioned

Job Description

Main Job PurposeManaging technical support for ecommerce related applications (websites, mobile applications and other digital touchopoints). Ensuring seamless experience for Nahdi Guetst through excersising best in class software maintenance practicess in order to provide technical stability and performance.Accountabilities

  • Applications support
  • Secure Omnichannel platforms stability and performance by:
  • Coordinating incident management process
  • Managing work of external agencies to provide 24/7 maintenance
  • Ensuring application and infrastructure monitoring for all Omnichannel platforms is applied and utilized
  • Oversee support efforts of internal and external teams
  • Ensure fixes and root cause analyses are delivered on time and with required quality
  • Monitor technical and business KPIs from SLA contracts with application and infrastructure maintenance agencies
  • Coordinate effort of internal and external teams to ensure quick fixes, incident handling
  • Analyze new development projects to understand platform performance impact and technical/architectural details
  • Support all new projects testing activities
  • Consult at all stages of new features/enhancements for digital platforms
  • Manage multiple vendors to ensure quality deliverables in application and infrastructure support areas across all platforms and businesses (Nahdi and NahdiCare in KSA and UAE)
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

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