| Job Location | Jeddah , Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Accounting |
| Functional Area | Not Mentioned |
The Warranty Manager will be responsible to analyze warranty data and status, complaint processing, regulate customer and supplier claims recourse, track and implement corrective actions, and lead and control processing of warranty related tasks.Job Duties/Responsibilities:1. Ensure processing of complaints2. Ensure processing of customer debits3. Ensure reports and documentation are prepared4. Ensure that customer warranty requirements are available and understood5. Participate in customer and supplier meetings6. Ensure series claims are handled7. Ensure contract review and contract negotiations are completed8. Ensure that Companies Management is aware of upcoming warranty claims9. Organize area of responsibility10. Guide employeesEssential Functions:A. Oversee all tasks of the reclamation process for past and current complaints and warranty costs, and assure proper and timely execution. I.e. capture relevant complaint data, evaluate warranty data, create an action plan to eliminate the causes of failure in collaboration with the appropriate departments, implement corrective actions, verify effectiveness, write reports (interim and end report, statement, etc.) and distribute (intern / extern) Make data and information available to responsible internal areas such as PD, Quality Planning, etc. to prevent errors.?Conduct stress tests per customer specifications in particular in warranty cases. Check relevant customer portals- provide corrections if necessary.B. Check and ensure that we have properly captured the customer warranty debit and that it is appropriate and in compliance with the applicable commercial terms. Assure that debits are processed in a timely manner, check for possibility to debit the cost to third party. Periodically inform manager of progress and cost responsible areas. Evaluation of the message in the portal with regard to expected risks and costs. Negotiate and set ratings with customers and suppliers.C. Development and design appropriate reporting system for the subject of ongoing reporting to supervisors and other participating internal / external areas with focus on: product, customer and supplier related quality status, main error focus via i.e. type, frequency, cause, responsible party, etc., Effectiveness of corrective actions in regards to quality and cost, Status of tasks, coordination with appropriate areas, development, implementation and maintenance of a suitable system to document appropriate activities as well as proper archiving.
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