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Manager - Loyalty & CRM

5.00 to 10.00 Years   Jeddah , Saudi Arabia   25 Jul, 2023
Abdul Latif Jameel Enterprises
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryBusiness Process Outsourcing (BPO)
Functional AreaNot Mentioned

Job Description

The Loyalty Manager is responsible for the development, implementation, and management of our loyalty program. This includes developing the programs benefits, designing marketing campaigns, and tracking and measuring the programs performance. The Loyalty Manager will also work closely with other departments, such as Sales and Customer Service, to ensure that the program is integrated into our overall marketing and customer experience strategy.

  • Develop and implement the companys loyalty program, including benefits, rewards, and marketing campaigns.
  • Track and measure the performance of the loyalty program and make recommendations for improvement.
  • Work with other departments to integrate the loyalty program into our overall marketing and customer experience strategy.
  • Conduct market research and competitor analysis to identify opportunities for program improvement.
  • Manage the budget for the loyalty program.
  • Report on the programs performance to senior management.
  • Identifying and tracking key performance metrics, such as customer retention rate, customer lifetime value, and program ROI.
  • Collaborating with sales and marketing teams to develop and execute integrated campaigns that drive customer engagement and revenue growth.

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