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ITSM Consultant(Service + Problem management) - Jeddah, KSA

8.00 to 0.00 Years   Jeddah , Saudi Arabia   10 Nov, 2020
ADECCO MIDDLE EAST
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Adecco Middle East?is looking for an?ITSM Consultant(Service + Problem management)?for one of our client based in Jeddah, Saudi Arabia. We are looking for a professional, energetic, dynamic individual who will be primarily responsible for providing technical advisory and implementation services for enterprise wide ITSM solutions that adhere to Information Technology Infrastructure Library (ITIL) framework through the use of industry?s best practices and governance methodologies.?

  • Job Title: ITSM Consultant(Service + Problem management)
  • Job Location: Jeddah, Kingdom of Saudi Arabia
  • Experience : Minimum of 8 Years in Service management ? Problem management in IT BFSI
  • Job Type: Permanent
  • experience Level: 8 years
  • Salary: Open for discussion
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  • Problems that are causing service and business impact to client are identified and closed with best solution to improve the service business availability.
  • Ensuring that the problems for which they are responsible, progress through the problem management process in a timely and prioritized fashion
  • Ensuring that the information entered in the problem investigations and known errors that they manage is accurate and complete
  • Reviewing periodically their problem investigations for which a practical structural solution cannot be found
  • Verifying structural solutions and closing the known errors and problem investigations that they manage
  • Integrate Problem Management with Other ITSM Processes to Minimizing the impact of unavoidable incidents
  • Responsible for maintaining Known error database in HPSM tool to reduce the incident volume and its life cycle.

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