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IT Operations Support Specialist

2.00 to 3.00 Years   Jeddah , Saudi Arabia   10 Aug, 2022
Al Nahdi Medical Co
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryPharmaceutical Manufacturing
Functional AreaNot Mentioned

Job Description

Responsible for the monitoring, tracking and resolution of IT-related issues while escalating as necessary to the appropriate resource. Contribute to the Service Desk in a strong customer service-focused role, take ownership of tickets and will be able to see issues through to the end.AccountabilitiesPharmacies Support:

  • Provide friendly, courteous and quality level-one software and hardware support for 35+ Pharmacies.
  • Monitor and maintain incoming IT Pharma Service Desk support tickets.
  • Support all (local & remote) pharmacies associated to him by management.
  • Execute new projects Roll outs in all associated pharmacies as per Company plans.
  • Conduct regular visits as a preventive action.
Point of Sale:
  • Responsible for POS and laptop computer configuration, Connectivity, POS peripherals deployments and troubleshooting.
  • Hands-on Technical support of Point of Sale (POS) terminals and related HW/SW and peripherals.
  • Prepare new POS units and install all standard software?s (Oracle Retail program, antivirus, Open Office, etc?.) for delivery to stores.
  • Escalate and Report un-resolved issues to the POS Supervisor until resolved.
Service Level Agreement:
  • Reinforce SLAs to manage end-user expectations
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

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