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International Healthcare Services (Junior Management)

3.00 to 5.00 Years   Jeddah , Saudi Arabia   12 Dec, 2022
Bupa Arabia
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryInsurance & TPA
Functional AreaNot Mentioned

Job Description

To deliver the international healthcare partnership operations and support healthcare partner projects in order to drive company strategy in healthcare partnerships.

  • Liaise with medical and non-medical staff at providers to ensure quality healthcare service for our members
  • Conduct Outbound calls to follow up cases with members
  • Receive Inbound calls from members and resolve their requests
  • Rework any case that is medically justified, in alignment with the policy, to build trust with our members
  • Maintain and update a daily database and tracker of all related members and issues raised
  • Follow up on open cases to ensure optimal members recovery, referrals, and issue resolution
  • Coordinate with International healthcare services and TPAs to provide medical requirements for members
  • Engage local and international Inpatient members and manage cases end to end to ensure optimum members recovery and issue resolution
  • Maintain and update a database for the treating doctors in local and international hospitals for service delivery review in relation to customer experience
  • Update medical reports, hospital acceptances and rejections of patients once they have completed their medical journey
  • Communicate with hospitals to obtain details of future medical appointments and remain updated with patient medical journey progress
  • Connect with members following treatment completion and facilitate any required services locally.
  • Ensure necessary transportation requirements for members to reach their appointment destination
  • Maintain record of the member travel requirements for future references
  • Book any appointments for patients internationally and locally when requested by member
  • Meet member requirements with regards to location, time and treating physician
  • Ensure the member has the best possible quality of care and satisfaction with their arrangements
  • Support the delivery of international healthcare projects by engaging members on relevant healthcare initiatives launched
  • Conduct International Health & Wellbeing trends research and communications for analysis

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