Internal Hospitality Manager /Housekeeping Manager

Job Description

Job Function,Position Summary:

• Responsible for all aspects of the internal soft services operations at the project.
• Day-to-day staff management, consultant and client liaison.
• He / She should be an ambassador for the Project.
• Provide leadership and strategic planning to the internal soft services department in support of service culture, maximized operations and client satisfaction.
• Work closely with the consultant and client representative.
• To improve, enhance and manage all internal soft services tasks.
• To manage the day to day activities of the waitress and waiters.

• Project Manager
• Deputy Project Manager

• Oversee the internal soft services operations function of the Project, as per the Organisational chart.
• Hold regular briefings and meetings with all internal soft services supervisors to ensure understanding of tasks is adhered to.
• Ensure full compliance to Internal soft services operating controls, SOP?s, policies, procedures and service standards are carried out.
• Lead all key internal soft services issues including capital projects, customer service and refurbishment (where required).
• Fielding complaints to the onsite helpdesk and oversee the service recovery procedures.
• Completion of weekly and monthly reporting, with responsibility in submitting all KPI and SLA evidence.
• Responsible for the preparation, presentation and subsequent achievement of the internal soft services annual Operating Budget and suggest cost savings.
• Ensure all decisions are made in the best interest of the Project and Sete management team.
• Deliver internal soft services budget goals and?set other?short- and long-term strategic goals for the project.
• Available at emergency notice to support the project
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the internal soft services tasks, reporting?daily and take decisions accordingly.?
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Asset management of client and Sete?s owned assets.
• Day to day management of PPM?s and Reactive work order to ensure contract compliance.
• Support the facilities manager in the final decision related to hiring key staffs.
• Coordination with internal soft services heads of departments, for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the internal soft services team to ensure career progression and development.
• Be accountable for responsibilities of ?internal soft services team and take ownership of all consultant and client representative complaints
• Provide effective leadership to internal soft services team members.
• Lead in internal soft services aspects of business planning.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Undertake regular weekly toolbox talks with the?internal soft services team to ensure contract compliance.
• Daily inspections of internal areas, reporting all findings to the KBS project helpdesk, following up on the completion of tasks.
• Trains, schedules, administer & supervise all housekeeping/site cleaning personnel.
• Ensures quality housekeeping and cleaning in royal VIP and staff zones of his unit/project.
• Completes and maintains all records establish controls and performance checks necessary to quality accomplishments and tasks pertaining to his section.
• Takes inventories and sets controls of linen, room supplies, cleaning material/tools equipment?s.??
• Handles maintenance needs, coordinates repairs and follows up corrective measures.
• Recommends and identifies purchase of chemicals, linen, porcelain/china were, silver ware, glass/crystal and cleaning equipment?s for areas under his responsibility.?
• Recommends partial or complete renovation as and when necessary.
• Ensures standards of dining rooms set-ups, furniture arrangements in dining rooms, saloon and similar places.
• Performs fabric/fiber identification tests when required.
• Coordinates interior decoration activities, if any.
• Daily management of waitress and waiters. Duties for the waiting staff will consist of the following and can be changed at any notice:-
• Provide the perfect service experience for every Guest
• Ensure the Guest feels important and welcome in the restaurant
• Prepare tables by setting up linens, silverware and glasses
• Ensure hot food is hot and cold food is cold
• Adhere to timing standards for products and services
• Present menu, answer questions and make suggestions regarding food and beverage
• Serve the Guest in an accommodating manner
• Deliver food and beverages to any table as needed
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Report to property on time and in proper uniform
• Must be able to carry food and beverages????
• Carry out inspection both prior, during and after any events to ensure all issues are reported to the Consultant and Client Representative.
• Ensures safety and security standards in his section.
• Completes personnel appraisals for his staff and recommends promotions, contract renewals and terminations.
• Ensures completion of daily electronic attendance is completed as per the site requirements for his staff for submission to payroll section.
• Works closely with technical staff for implementation of maintenance needs.
• Conducts periodic meetings with his staff for smooth work performance.
• Performs all other duties as may be assigned by the Facilities Manager

Keyskills :
Hospitality Manager Housekeeping Manager