HCIT Engineer

1.00 to 3.00 Years Jeddah , Saudi Arabia 22 Feb, 2022

Job Location	Jeddah , Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Other Healthcare Services
Functional Area	Not Mentioned

Provide immediate service support to the customer (Hardware/ Software)
Provides best practice advice and input for customer process discussions
Provides customer implementation support as needed
Report implementation activity to the Team Leader.
Performs required tasks to ensure timely go live and customer satisfaction
Assist with obtaining customer acceptance
Understanding of HL7 standards.
Utilizes superior customer service skills to address all client requests for support in an efficient and professional manner.
Manage assigned tickets, providing timely updates and/or resolution to meet the customers expectations
Remain consistent with communication to clients until issues are resolved
Provide accurate and timely logging of problems and resolution for problems in the C4C ticketing system.
Collaborate with other team members to assist with a timely resolution
Identify new problems and contribute information necessary to document resolutions
Utilize all commonly provided tools necessary to accurately support the issue.
Act as a liaison between customers and HCIT staff to assure accurate problem interpretation
Maintain communications with customers during the problem resolution process as appropriate

Keyskills :

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