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Digital Channels Support Senior Specialist

1.00 to 10.00 Years   Jeddah , Saudi Arabia   11 Mar, 2021
Al Nahdi Medical Co
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryPharmaceutical Manufacturing
Functional AreaNot Mentioned

Job Description

Main Job Purpose:Coordinate Omnichannel platforms (Nahdi and NahdiCare in KSA and UAE) performance monitoring and incident handling by ensuring best practices for application and infrastructure support management processes are followed.Accountabilities:Application support:

  • Ensure customer is stable, secured and fully operational
  • Coordinate incident management and virus fixing processes
  • Support managing application maintenance agency
  • Monitor platform performance
  • Coordinate ticketing systems and monitor resolution times
  • Cooperate with 3rd parties to optimize problem solving processes
  • Actively participate in incident management process, ensure incidents are documented and root cause analyses provided
  • Prepare executive reports for applications support.
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

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