Excellent in terms of the products (cars, service, spare parts)
Revise data categories every day (daily report to Call center manager)
Identify the area of interest through the data, whether its the big picture or department specific.
Collect data via surveys generated reports, Motory, tracking visitor statistics on a businesss website, complete datasets from data specialists.
Sort information within a spreadsheet or software, ensuring all information is accurate and clearly displayed.
Stick with the KPIs.
Analyze common trends, patterns of interest, or insightful tidbits that will help a light on areas of success and failure.
Present the info into graphs, diagrams, or a written report.
Revised Motory Data & send it to outbound team after coordinating with call center manager.
Doing the daily check and operate for (MCI Dashboard) & coordinate with the other departments.
Follow up CRM (customer relations management) cases (complaints, Inquiries, Leads) with other departments.
QUALIFICATIONS:Education: Bachelor?s degree in Business Administration or relevantExperience: 3 Years experience in CRM Analyst, data management or data analysis
