Attracts potential customers by answering product and service questions and suggesting information about other potential services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer?s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Prepares service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
