An expert in Automotive commercial operations are rapidly expanding their customer service team and they are looking to fill a Customer Service Manager position.
Your Role:?
Act as escalation point for customers for complicated and/or sensitive incidents and facilitate driving these incidents to resolution, and where required ensure sensitive incidents are further escalated to management.
To ensure robust complaint management process at all touch points by ensuring logging, reporting, root cause investigation, and resolution of the complaints incidence, with the view to enhance customer satisfaction, service recovery, and eliminate service rejections. Liaise with different operations department and work closely with sales and operations team on performance tracking to deliver end-to-end business solution.
