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Customer Service Executive

4.00 to 10.00 Years   Jeddah , Saudi Arabia   20 Dec, 2021
Arabian Cooperative Company
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelors degree / higher diploma
SalaryNot Mentioned
IndustryFood & Beverage Production; Distribution, Supply Chain & Logistics
Functional AreaNot Mentioned

Job Description

A customer Service Executive is a person who addresses the issues of the customers and provides them with relevant solutions. ... They are responsible for retaining the customers by providing them assistance and establishing good relations with them.

  • Identify and assess customers? needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Keyskills :

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