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Customer Expeience Representative

1.00 to 10.00 Years   Jeddah , Saudi Arabia   30 Sep, 2021
Confidential Company
2 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
Salary$1,500 - $2,000
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

Target Location ( Jeddah - Riyadh ) .Job Purpose : Involves accurate filing/monetary cases like refunds and approvals. The administrator is responsible to check the refund cases received via Phone/Email/Walk-in/MCI for UMC. and lodge them as they arrive and follow up with departments. He/She needs to speed up and close the cases with approvals to avoid any further complaints escalations to higher managements/MCI which can include legal actions and penalties.Duties & Responsibilities

  • ?????Keep track of received cases (arrives by Phone #9200./Email/Walk-in/MCI) for UMC.
  • ?????Follow up on complaint cases received for the day in Help Desk which is already lodged by the coordinator.
  • ?????Helps the coordinators to do the filing for cases received by MCI/CGME/MCI by regions (Central/Western/Eastern) UMC.
  • ?????Understand the complaint received better to build First call resolution.
  • ?????Calculate the refund amount coordinating with the departments to make sure the amount refunded is correct.
  • ?????Escalate the complaint to the respective department on which it is received and follow up on the same.
  • ?????Update the case?s replies as follow-ups in Help Desk system, making a case history in the system with details.
  • ?????Coordinate with the management to have the approvals done for the refund as need to prepare cheques for the customers.
  • ?????Call the customer and send SMS as an when the Cheques are ready for the customer to come and receive it.
  • ?????Responsible to make sure the case is solved and should close the case with Help Desk system for UMC.

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