Credit & Collection Supervisor

Job Description

Develop and implement the companys policies and procedures related to credit and collection activities to ensure the Company from credit risks from customers who transact on a credit basis. Oversee the evaluation and recommend for approval of new or existing credit, adjustments to customer accounts, and referral of overdue accounts for legal action. Initiate legal action through the legal department for recovery of bad debts. Responsible for the credit appraisal of each existing & potential customer/dealer.KEY ACTIVITIES:

• Customer Creation
• Setting Credit Limit / Period
• Excess Credit Monitoring
• Credit Limit/ Period Review
• Credit Enhancement
• Receivables Management
• Sales Order Approval
• Cheque Collection
• Debt Realization
• Bounced Cheque handling
• Watch Customer Listing
• Legal Action against Problematic Customers
• Internal Controls
• Record Keeping & Correspondence
• Debtors Confirmation
• Collection Forecasting
• Handover/ takeover of Sales Staff
• Audit Support
• Vigilance & Proactiveness
• Interpersonal Relationship

• Set the credit limits/credit days for each dealer/ customer in coordination with the Management & Finance Department as per company guidelines & policies.
• Monitor customer?s/ dealer?s creditworthiness continuously and their reputation in the market.
• Ensure Company?s financial exposure is optimized based on the business potential and by negotiating terms and conditions with all customers/ dealers along with Sales Team, Regional Sales Managers & the Sales Director.
• Ensure individual Dealer/Customer exposures are within company norms and contractual terms.
• Maintain complete files of all dealers/ customers with all necessary supporting documents and contracts for fixing credit limits and credit days and create/ update the same in the customer master system.
• Review dealer/ customer contracts from time to time to ensure compliance with company policies and guidelines.
• Review and process any deviation from dealer/ customer agreements and recommend for final approval by the Credit Manager.
• Monitor the trade receivables at the company level on a continuous basis (Both Credit period and Credit amount) and initiate corrective action where required.
• Monitor corporate sales and receivables and ensure that reconciliation of accounts is done on a periodic basis.
• Monitor and ensure security and authenticity of the transaction with all Dealers/ Customers, both cash and credit. The goods must not move out of the warehouse till confirmation & acknowledgment are obtained from the Finance department on the authenticity of the documents.
• Maintain cordial relations with dealers/ customers through regular personal interactions. Keep informed of the market scenario and competitors activity on credit limits & credit days by regular field/customer visits.
• Initiate legal action through the legal department against customers who default on payments and are classified as bad debts.
• Monitor the status of undelivered at the warehouse and initiate corrective action as required while approving the new orders.
• In a personal capacity represent the Company before government agencies to resolve all customer complaints. (Legal dept)
• Liaisons on behalf of the Company for all licenses and permissions required from Government agencies. (Legal dept)
• Effective leadership provided to the Credit & debt collectors team in the kingdom.

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