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Contact Center Agent - Jeddah

1.00 to 10.00 Years   Jeddah , Saudi Arabia   11 Oct, 2022
National Company for Business Solutions - NCBS
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryBusiness Support Services
Functional AreaNot Mentioned

Job Description

Purpose of Role:The Contact Center Agent will act as either a front-line interface with the customer or handle off board activities that require interaction and follow up. The main purpose is to facilitate and provide a high level of customer service that would exceed customer expectations meeting department and corporate goalsScope & Responsibilities:

  • Own and manage the customer relationship: resolving calls in an efficient and timely - manner.
  • Ensure service level agreements are met and maintained.
  • Liaise with other departments within Click GSM Corporate to resolve account queries.
  • Working as part of a team to ensure the Customer Services function offers World Class Customer Service at all times.
  • Provide internal and external customers with accurate and timely information.
  • Express free thought and empowerment through the improvements of process and procedure.
  • To communicate positively with all involved departments in order to facilitate customers receive the expected distinguished service.
  • Model the Vision and Mission statements of the Customer Operations Department.
  • Create and promote an environment that fosters both individual and team development to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Make follow-ups to ensure resolving customers problems on time.
  • Use the job tools (telephone and computer) effectively.
Performance Objectives
  • Meeting service level in handling all transactions measured through Productivity reports
  • Accuracy in handling all assigned tasks
  • Number of projects shared in and meeting deadlines in deliverables
  • Attendance and punctuality
  • Work relationships with colleagues, supervisor,
  • Attitude and teamwork spirit.

Keyskills :

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