Clinical Transformation Manager

Job Description

The Clinical Transformation Manager provides implementation and on-going account management for the eICU Program and Clinical Transformation program at client sites, working collaboratively with the Services Teams.Responsibilities: Clinical Transformation Phase-Acts as a change agent for clinical transformation, embedding new clinical practice processes using the eICU software-Demonstrates strong current knowledge of health care environment and how it relates to the eICU program-Creates collaborative relationship with eICU center and ICU leadership teams-Works collaboratively with the eICU Services Team, including but not limited to, the Project Manager, Field Engineer, Technical Analyst and Product Team on all client-related projects-Manages the clinical activities of software upgrades and/or implementation of new eICU products and/or programs-Maps current ICU patient care workflows to future virtual care workflows-Consults with internal eICU staff on complex care team integration issues?-Supports the Product team when necessary-Provides clinical support to the Sales team, not limited to presentations and convention support.-Ensure clients maintains high usage of the eICU program features and tools.Responsibilities: Implementation & Training Phase-Facilitates the clinical implementation of eICU Program at client sites-Develops eICU Program Plan-Facilitates the process to ensure successful integration of eICU workflows with existing ICU workflows-Attends all internal and client project meetings, or provides updates to the Project Manager prior to the meeting-Provides the Project Manager with updates to the clinical activities as outlined in the Project Plan-Guides the Client eICU Operations Director in assimilation of new role, providing resources for growth, including eICU Operations Director Mentorship Program-Assists eICU Leadership with goal setting to achieve their desired program outcomes-Facilitates the eICU Physician Liaison and client with relationship development-Coordinates and provides eICU Program standards for client?s internal marketing plan-Conducts the training of eICU System technology ? including, but not limited to team collaboration to determine training objectives and appropriate training programs and presentations-Incorporates the client?s nursing model and workflows into a customized training program?-Works with client to construct all customized client training material (includes eICU training manuals, user guides, quick references)-Educates the client in the system reports and reporting solutions, not limited to Interactive Benchmarking end User Activity Reports-Assists the client in identification of program metrics-Manages the client support during activation of the eICU center and the ICUs?-Delivers the eICU Program implementation with a high degree of client satisfaction with high NPS scoresResponsibilities: Post eICU Center Activation Program Management-Regularly meets with eICU and ICU management teams to develop and maintain strong business relationships and gather information regarding system functionality, as well as program operational effectiveness-Serves as the point of contact for client clinical issues post-activation-Tracks program performance metrics and provides feedback to eICU Program leadership-Conducts program effectiveness reviews: Phased and Annual Reviews-Supports eICU Program plan with tools and onsite support as negotiated-Manages clinical aspect of upgrade process and/or implementation of eICU products and programs-Works with eICU Services team to support client clinical transformation post-activation-Trains and supports measurement and use of the Reporting Services metrics and reporting solutions, as applicable to the client-Ensures delivery of accurate Quarterly Reports-Provides weekly status reports to appropriate team members-Encourages participation of Operations Directors in the monthly Operations Director call-Ensures that customers continue to use all the features, functions and tools associated with eICU program-Verbalizes the understanding that clients who are not fully using the eICU software, are at risk of leaving the programEducation, Certification & Experience-RN active license in home state-5 years Critical Care nursing experience?-2 or more years project management experience-Experience in leading clinical teams or projects-Experience in formal presentations and/or clinical training-Understanding of workflow processes and development-Understanding of the change process?-Excellent interpersonal/communication/collaboration skills-Clinical consultant background-Proficient with computer applications including Microsoft Office, PowerPoint and Excel-Able to perform up to 75% travel?

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