Chief Sales and Distribution Officer

1.00 to 10.00 Years Jeddah , Saudi Arabia 12 Jul, 2021

Job Location	Jeddah , Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Industrial Production
Functional Area	Not Mentioned

Key Responsibilities:?Manage the establishment and delivery of business profitability target through:

Introduction of products and services that can be served for various customer segments
Development and implementation of customer acquisition and retention strategies
Delivery of quality customer service and customer satisfaction levels
Coaching and mentoring of subordinate to lift capabilities

Strategic Planning and Business Development ? Increase overall business profits by:

Position the organization strategically to optimize blended channels that ensures Sales & Distribution effectiveness in a financially viable and sustainable manner.
Developing and articulating strategic plans for sales team and branches to deliver top down targets flowing from the overall company?s strategic plans or corporate scorecard.
Developing and implementing a marketing and sales strategy to generate sales of the company?s products and services, and referrals to other specialist areas of the company to increase and retain customer relationships.
Building a positive brand image through managing all the company?s marketing assets to ensure that the branding projects are positive image.
Establishing a sales and revenue plan for the company
Monitoring performance against the plan and take appropriate action to achieve or exceed the targets.
Identify and build Distribution agreements and partnerships to secure company?s revenues
Implementing revenue forecasting
Reporting on the progress of a company?s revenue goals

?Customer Satisfaction ? Improve overall customer satisfaction and increase service levels by:

Creating an environment that promotes active selling and superior customer service by conducting regular feedback, sales coaching and development sessions with individuals and teams.
Ensuring high levels of customer service is provided to all customers
Leading and inspiring branch managers and other managers within the network to want to be the best in customer service.
Effectively addressing customer complaints and disputes and addressing initial cause where necessary.
Managing call center and use it as the contact point for collecting and understanding about customer complaint/ customer satisfaction and improving it and as well as use it as one of an indirect selling point for the company.

Keyskills :

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