| Job Location | Jeddah , Saudi Arabia |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services; Higher Education |
| Functional Area | Not Mentioned |
Quality Assurance Analyst is responsible for measuring compliances against established expectations of agent behavior according to quality guidelines and quality assurance standard. Key duties include audits and evaluates recorded voice calls, emails, and chat conversations against defined agent quality scorecards, gauges the customers an overall level of satisfaction with the contact event. They are responsible to ensure all agents offer consistently outstanding service in all customer interactions.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
