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Call Center Agent

2.00 to 3.00 Years   Jeddah , Saudi Arabia   27 Dec, 2021
Gulf Medical
1 Jobs Openings
Job LocationJeddah , Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryOther Healthcare Services
Functional AreaNot Mentioned

Job Description

  • Identify customers needs, respond to inquiries , manage complaints and open tickets.?
  • Follow up tickets and take the action as each ticket status.?
  • Maintains and improves calls quality by adhering to standards, guidelines and recommendation .
  • Inform the customer visit appointment and the engineer name.?
  • Make the QA and write feedback to improve our service to enhance customer satisfaction
  • Following up Warranty Contracts to have proper supporting documents before activate or extended warranty contracts.?

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