Area Manager

3.00 to 10.00 Years Jeddah , Saudi Arabia 26 Jul, 2022

Job Location	Jeddah , Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Retail & Wholesale
Functional Area	Not Mentioned

Sales & Revenue Focus

Responsible to ensure stores in the area deliver their revenue targets, in his/her area.
Focusses on driving ATV, UPT, Footfall & Conversions by using Store Intelligence Reports, by working closely with SM
Drive ecommerce adoption, promote use of tools and tech to deliver planned targets, educate store teams.
Proactively plan for yearly activity calendar, work closely with marketing and VM teams to make it happen.
Implement promotions and concept campaigns to drive revenue and footfall.
Take initiatives to drive B2B business in the area by corporate tie ups and local contracts.

Customer Focus

Ensures the stores teams are abled to deliver the customer promise (experience) in each store.
Ensures all staff complete required trainings to deliver on-the-job, track completion, work closely with Store Manager, Concept L&D to make it happen.
Regularly analysis information and work with Store Managers to increase Net Promoter Score, Mystery shopping metrics and any other measurein place.
Continue to drive membership enrollment in stores and increase conversions in his/her stores.
Review and address critical customer complaints and manage customer recovery by engaging directly where needed.
Store staff leverage online tools in stores to showcase out-of-stock products, extended ranges and online exclusive products.
Ensure stores layout and merchandize meet concept standards and provide right customer experience.
Maintain store standards and create a vibrant, positive store environment to attract and serve customers

Keyskills :

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