Client Reception & Assistance: Greet clients warmly upon arrival, assisting them with check-in and ensuring a positive first impression of the salon environment.
Appointment Management: Confirm client appointments, schedule new bookings, and handle rescheduling or cancellations as needed. Respond promptly to appointment queries via phone, email, or WhatsApp.
Payment Processing: Accurately process payments through various methods, including cash, credit card, KNET, or online links. Issue receipts, invoices, and staff cards to clients, ensuring clarity on services rendered.
Client Navigation: Guide clients to their assigned service stations, providing relevant information regarding their service(s). Notify the designated beautician or technician of the clients arrival and any additional services requested.
Salon Booking Systems: Utilize the salon?s booking platform (e.g., Website, Bookr, Bookeey, etc.) to manage and update appointments. Ensure the system is up-to-date with client details and service preferences.
Point of Sale (POS) Operations: Efficiently process all POS transactions, including retail sales, ensuring accurate item entry and payment recording.
Daily Cash and Sales Reconciliation: At the end of each day, verify that all transactions are correct and that the day?s financial totals align. Submit the daily cash income report to the designated office personnel.
Client Experience Management: Maintain a calm, welcoming atmosphere in the reception area, including controlling the music and ambiance to enhance the overall client experience.
Walk-In Management: Welcome walk-in clients, answer inquiries about available services, and assist in scheduling appointments based on stylist or technician availability.
Customer Service & Conflict Resolution: Ensure customer satisfaction by promptly addressing and resolving client complaints or concerns, offering a solution or escalation as necessary. Document any incidents and submit reports or refund requests as applicable.
Marketing & Promotion: Inform clients about new services, seasonal promotions, and discounts. Cross-sell additional services and retail products when appropriate to enhance client experience and boost sales.
Administrative Support: Assist with general administrative tasks such as filing, organizing, and keeping the reception area clean and organized. Ensure all client records are properly updated in the salon?s database.
Team Collaboration: Work closely with the salon?s team, communicating client preferences or special requests, and ensuring smooth coordination between reception and service providers.
Health and Safety Compliance: Ensure the salon complies with health and safety regulations, including maintaining cleanliness, sanitizing touchpoints, and ensuring client confidentiality.
