Enablement Specialist

Job Description

Who we are:Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We?re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.About the JobMotive?s Enablement Team plays a critical role in the strategic implementation of key business initiatives. Every team member has a crucial part in helping us fulfill our mission: To ensure team members are equipped with the resources and skills they need to thrive in their roles.This Specialist role will report to the Manager, Enablement. He/she will assist with Enablement initiatives with their respective Customer Success segments. You will monitor/analyze rep performance, diagnose root causes, and manage the execution of training to address performance gaps. You will collaborate with Segment Leaders, Instructional Design, Knowledge Management, and Onboarding leads, supplementing and guiding their efforts as needed to ensure the performance of your segment is exceeding expectations.Success criteria for this role include but are not limited to rep performance improvement (based on before/after evaluations), ramp time evaluations (for onboarding/early tenure support), and stakeholder/trainee satisfaction surveysResponsibilities

• Help build and support the top Customer Success team in the telematics industry
• Build and nurture relationships with CS leaders and stakeholders to ensure training content, methodologies and materials meet and exceed their needs & expectations
• Document & communicate procedures, best practices and results for leaders and Customer Success teams
• Design content and reports for training, playbooks, sops
• Create minutes of meetings for tracking and reporting
• Help identify knowledge and skill gaps based on Customer Success team needs
• Design optimal learning experiences
• Be a thought leader with stakeholders (all levels, reps, managers, and execs) on Customer Success tactics and Training/Facilitation best practices.
• Source and continually monitor multiple sources of performance data (existing dashboards, interviews, focus groups, team meetings, etc.) to proactively identify performance gaps

Qualifications

• Comfortable building amidst ambiguity in the environment today
• Willingness to learn new things
• Deep passion for Customer Success and Enablement
• Experience in an Enablement, Sales or CS role
• Experience in leading teams
• Excellent speaking, interpersonal and presentation skills
• Tech savvy & familiarity with SaaS
• Ability to collaborate with multiple stakeholders with different interests

Preferred Qualifications:

• Experience working with/supporting sales or CS teams
• Experience of managing and leading teams
• Extensive knowledge of sales enablement technologies, methodologies, processes, and best practices
• Familiarity with SFDC
• Instructional Design experience
• Ability to speak to ADDIE, Kirkpatrick?s evaluation model, Maslow?s hierarchy of needs, Bloom?s Taxonomy, and other adult learning theory

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Noticehere.The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motives policy to require that employees be authorized to receive access to Motive products and technology.#LI-Remote

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