Field Service Representative (FSR) -ICP

Job Description

Job Title: Field Service Representative (FSR) - ICPJob Location: IraqSecurity Clearance: Active, in-scope US Government issued Secret clearanceDue to the nature of the work and contract requirements: US Citizenship is required .Field Service Representative (FSR) to provide training, platform installation, operational field support, and net management to forward deployed operations in Afghanistan, Iraq, Africa and throughout Southwest Asia.MWR Internet Cafe Program is a satellite and terrestrial communication program that provides deployed US service members and support staff contractors with Internet access at deployed locations. The FSR's are the customers first touch point into the service and serve as the most direct and immediate source of feedback for system performance, operational expectation, and overall operational value.Job Responsibilities:Trace Systems is looking for Field Service Representatives (FSR) who can navigate the deployed environment, resolve service problems, perform maintenance; and install, configure and test VSAT and terrestrial Internet cafe services. FSR's will be responsible for:? Communications equipment and services.? Troubleshooting VSAT and LAN hardware using test instruments and diagnostic tools.? Preparing VSAT, and baseband equipment for installation by inventorying, testing, or modifying equipment as required.? Cabling assemblies and associated VSAT and LAN devices IAW established standards and Government-articulated design, fabrication and installation specifications.? Candidate shall support the execution and evaluation of VSAT and LAN and related equipment and technologies during its use in operational theaters.? Candidate shall coordinate the introduction of Internet cafe related technologies and equipment with various operational commands and/or Agencies and their supporting organizations.? Candidate shall facilitate the distribution, deployment, installation, training, and preventive maintenance of Internet cafe equipment in each operational theater working with DISA, operational commands, and other as necessary.? Candidate will be required to work 72 hours per week.? Candidate shall be on call to provide 24x7 onsite support to operational forces conducting real world operations.? Shall develop formal practices and procedures for the operational fielding of Internet cafe sponsored technologies.Additional duties will include:? Support of terminal installations, repair, and troubleshooting? Maintenance of Satellite Communications systems and equipment? Must have the technical knowledge to solve complex problems? Understand the inter-relationships of circuits? Exercise independent judgment in performing tasks in support of Satellite CommunicationsMinimum Qualifications:? This position requires a minimum of five (5) years of experience working with DSCS or Commercial Satellite Terminals as specified to include:? X, C, KA, Ku-band, Tri-band Satellite Terminals? FDMA, TDMA, IP Type Satellite modems? Appropriate technical certifications and experience with cabling, VSAT, Cisco routing and firewall technology, IP fundamentals, and desktop & peripheral technologies.? Must be able to live and operate in austere and rugged contingency combat environments.? Adapt to evolving mission requirements.? Must be able to travel to austere locations to small FOBs and other bases across CENTCOM AOR.? Will be required to travel frequently by ground convoys and other modes of Military transportation which often experience extensive delays and hostile combat environments.? Ability to live and work in a deployed contingency environment (shared cafeteria, shared bath and sleeping quarters, limited amenities)? Must be able to carry 50s pounds for distances of up to mile.? Must be able to work outside for extended hours in temperatures exceeding 100 degrees Fahrenheit? Position will require bending, kneeling, or crawling to route cables under, inside and on top of vehicles.? Able to work on ladder, multi-story buildings to install antennas.? The individual is required to be in good health and be able to pass medical examinations as dictated by the U.S. Army.? Working understanding of Army/Marine Corps logistic forms policy and procedures or need to understand basic military concepts.? Possess a current United States passport.? Possess a valid US driver s license in good standing? Must be able to obtain a valid FBI background check for residency? An active, in-scope US Government issued Secret clearance.? Due to the nature of the work and contract requirements, US Citizenship is required.Desired Qualifications:? Military Signal Planning and Training Background? Experience with remote VSAT communications systems.? Understanding of military organizations and Infantry/Combined Arms operations.? Prior military instructor experience.? Proficient with Microsoft suite applications.? Prior experience working overseas is a plus.? Minimum of 4 years working with applicable technologies.? Current Afghan Visa or the ability to obtain one.? Afghan Driver s license or the ability to obtain one.? Knowledge of the Visa process for in Theater locations such as Afghanistan, Iraq or Kuwait? Experience as a Theater Lead FSR? Satellite Technician Level II experienceEducation:? High school or trade school diploma? Additional experience can be substituted in lieu of a diplomaTrace SystemsTrace Systems , headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems ! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com . #jointracesystemsFor any additional questions or to submit any referrals, please contact recruiting@tracesystems.comTrace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keyskills :
Field Service Representative (FSR) -ICP