IT Assistant (EOC/ETC) - SC5

Job Description

JOB PURPOSETo deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.KEY ACCOUNTABILITIES (not all-inclusive)1. Install, configure and maintain all IT/Telecom system. This includes programming the all VHF/HF radios, base stations, vehicles mobile radios, VHF repeaters and HF CODAN base stations for WFP, UN hubs and Communications Centres in Area office and other governorates in compliance with standard operations procedures.2. Assist in planning and initiating IT/Telecom system infrastructure upgrades by proposing new technologies to meet the need of expanding and deploy the IT/Telecommunication system to UN agencies and INGOs.3. Perform routine deployments of telecom equipment and software, including testing and the identification of problems, to contribute to the effective functioning of security telecommunication system.4. Perform routine preventive maintenance on the IT/Telecom equipment in all ETC Hubs and Communications Centres on different locations in different governorates.5. Responsible for maintaining information records such as updating ETC Working group meetings Minutes, web pages and statistical databases of inventory of devices and items to ensure the information is current and well organized. Responsible for updating all ETC assets to ensure all information are accurate and up to date.6. Assist in conducting technical assessment for the ETC projects by preparing the required diagrams, BoQ, follow up the procurement process, follow up the implementation process to make sure that the ETC projects are implemented within the timeline and according to WFP standards.7. Respond to a variety of queries about IT/Telecommunication systems to assist WFP to deliver their services.8. Monitor all ETC/EOC connectivity status and bandwidth for all connections in ETC/EOC, and INGOs ETC hubs in all sites.9. Manage WAN/LAN devices in ETC/EOC hubs including Sophos firewall, Mikrotik routers, SonicWall, access points, switches, load balancer, Pep Link, P2P and other devices.10. Prepare a full bandwidth report every week and formulate key data indicators to be present for ETC management decisions.11. Ensure that the ETC Internet connection is always available in all the ETC/EOC Hubs and remote sites at NGOs ( at IRY and PUAMI). This should be done by continuous monitoring of the LAN devices and respond to any failure immediately.12. Support the development of standard material such as training documentation, user management, and web content on behalf of senior officers, to ensure staff have access to required information about ETC services.Cont: KEY ACCOUNTABILITIES (not all-inclusive)13. Suggest improvements to methods and processes in order to support the continuous improvement of ETC services.14. Resolve queries independently, escalating if required, to ensure that standard ETC questions are answered and accurate information is provided to WFP staff and Communication centre in UNDSS.15. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.16. Provide the required IT support in the IT operations as required.17. Perform any other duties assigned by the direct supervisor.This section is optional to describe additional responsibilities & knowledge required for the specific job

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