Store Manager

Job Description

Ensure customer service/sales takes priority over tasksOptimise sales in line with company budgets ensuring right product at right timeEnsure all sales opportunities are maximised through effective use of all promotional/marketing opportunitiesEnsure effective merchandising layout implemented in relation to sales targets and store objectives, utilising merchandising standards as set out in section 3Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in storeMonitor the handling of customer complaints in line with Company policy and seek regular feedbackManage operating costs within budgetary guidelinesEnsure that staff adopt and adhere to the company dress code in order to promote a positive and professional image at all timesTo maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employeesEnsure that staffhave the skills needed to meet company expectations and identify and prioritise training needs accordinglyCarry out regular and relevant in-store training and enrol staff on relevant Learning and Development coursesEnsure all staff are appraised in line with company guidelines (minimum one appraisal per year)Ensure store expectations and priorities are communicated to staff and regularly review and provide feedback on staffs performance against expectationsOptimise the use of support resources, including the Asst Mgr, Visual Merchandising Coordinators, Trainers, Dept Supervisors, Cashiers, Back store staff, etcDeal with staff grievances in accordance with the company policyEnsure that job rotation is implemented in the showroom giving each staff member an opportunity to move to different section in the division/showroomMaintain high standards of visual appearance throughout the store including all non-retail areasOperate an effective stock management/Back store management system to maximise sales and profitabilityRecommend price revisions to ARM and Merchandise ManagerTranslate company strategy, objectives and policies into relevant, realistic working targets and practices for the shop.(ex -promotions, sales budgets)Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staffEnsure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing forecasts and staff rostersProvide department reports on slow moving, fast moving and non moving items to the ASM / Dept Supervisors and Inventory Controller/Warehouse ManagerInterpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas

Keyskills :
customer service sales performance Stock Management merchandising Sales

About Company

Baker Hughes Company is an American international industrial service company and one of the world's largest oil field services companies. The company provides the oil and gas industry with products and services for oil drilling, formation evaluation, completion, production and reservoir consulting.