| Job Location | Giza - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
About the JobWe are seeking IT Application Support Engineers who are highly motivated, dedicated and innovative to join our engineering team for two sectors :? HRMS (Human Resources Management System)? Compliance Solutions (AML, TCR, Filtering, KYC)Job Description? Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner onsite or remotely.? Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time-frame of the contracted service level agreement.? Solving urgent onsite customers issues.? Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.? Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.? Manage own work performance to meet the goals and objectives outlined in individual performance plan.? Participating in products testing process.? Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.? Perform other/additional duties and projects that may be periodically assigned.? Provide updates of implementation progress and challenges to the team leader on a regular basis.
Keyskills :
Software Application Support Engineer
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