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Social Media & Customer Service Specialist

1.00 to 2.00 Years   Giza - Egypt   02 Nov, 2019
Job LocationGiza - Egypt
EducationAny Graduation.
SalaryNot Mentioned
IndustryFitness / Wellness / Gym / Salon / Spa
Functional AreaNot Mentioned

Job Description

This position will require the candidate to be able to handle 2 different business aspects the digital online representation and customer support over the phone.in details you will be required to :? Develop, implement and manage our social media strategy? Define the most important social media KPIs? Manage and oversee social media content? Measure the success of every social media campaign? Stay up to date with the latest social media best practices and technologies? Use social media marketing tools such as Buffer? Work with copywriters and designers to ensure content is informative and appealing? Collaborate with Marketing, Sales and Product Development teams? Monitor SEO and user engagement and suggest content optimization? Communicate with industry professionals and influencers via social media to create a strong network? Responding promptly to customer inquiries.? Communicating with customers through various channels.? Acknowledging and resolving customer complaints.? Knowing our products inside and out so that you can answer questions.? Processing orders, forms, applications, and requests.? Keeping records of customer interactions, transactions, comments and complaints.? Communicating and coordinating with colleagues as necessary.? Ensure customer satisfaction and provide professional customer support.job requirements1 to 2 yearsNot Specified at leastHealth, Wellness and Fitness Sports

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